Frequently asked questions
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes.
We offer International shipping to the United States of America, Australia, Canada, United Kingdom , Germany, Italy, France as well as most countries in Europe, Asia and South America.
WHEN WILL I GET MY ORDER?
United States (USA), Australia, Canada - 7 to 12 Business days
United Kingdom (UK), Germany, Italy, France - 6 to 10 Business days
FOR THE REST OF THE WORLD IT COULD TAKE 6 TO 30 BUSINESS DAYS, ALTHOUGH WE MAINTAIN QUICKER SHIPPING TIMES.
FREE SHIPPING OVER $80
WHICH SIZE SHOULD I ORDER?
Our sizing generally aligns with standard Western measurements, so if you typically wear a size L, that should be a good fit for you, unless otherwise specified. However, some of our pieces feature distinctive cuts, stitching, and silhouettes designed to offer a more unique look and feel. These design elements may result in a slightly different fit compared to conventional styles. If you prefer a more oversized or standard fit, we recommend taking this into consideration when selecting your size.
WHAT IS YOUR REFUND POLICY?
Returns and Refunds
We want you to feel confident when shopping with us. Refunds are only considered if your item arrives damaged in a way that affects its function or intended use. Please note that minor cosmetic issues such as dents, scratches, or damage to packaging alone do not qualify for a refund. Issues with sizing or fit do not qualify for a refund.
If your product is damaged, you must notify us within 48 hours of delivery by filling out the contact form at the top of this page. Please include your order number.
We will then request clear photos or a short video showing the issue. Once we review your request, we will provide the next steps. In some cases, you may need to return the item for inspection; if the damage is confirmed, we will cover the return shipping costs and issue your refund or replacement.
Refunds will be issued to your original payment method.
By purchasing from vision, you agree to the terms above.