FREQUENTLY ASKED QUESTIONS
SHIPPING
VISIONGLOBAL ships worldwide.
We currently ship to Australia, New Zealand, the United States, Canada, the United Kingdom, France, Germany, Italy, Spain, the Netherlands, Sweden, Switzerland, Singapore, Japan, South Korea, Hong Kong, the United Arab Emirates, as well as most international destinations.
Once your order has been dispatched, you'll receive a tracking number via email. Delivery times vary depending on your location and customs processing for international orders.
FIT GUIDE
VISIONGLOBAL garments are typically designed with a relaxed silhouette unless stated otherwise on the product page.
We recommend checking the size guide before purchasing, as each garment includes exact measurements. If you're between sizes, choose your usual size for a relaxed fit or size up for a more oversized silhouette.
ORDERS
You'll receive an order confirmation email after purchase, followed by a shipping confirmation with tracking once your order is on its way.
QUALITY
Every VISIONGLOBAL piece is created with an emphasis on weight, texture, construction, and longevity.
We produce garments in limited quantities with carefully selected fabrics and finishes, designed to be worn beyond seasonal trends.
RESTOCKS
Some VISIONGLOBAL pieces are released once and will never be reproduced.
Selected garments may return in limited quantities, but restocks are never guaranteed. If a piece is sold out, we recommend joining the waitlist where available.
GARMENT CARE
To preserve the quality and longevity of your garment, wash cold inside out with similar colours.
REFUND AND RETURN POLICY
VISIONGLOBAL pieces are made with care, and we want you to feel confident wearing them. If something isn’t right, we’ll sort it out.
RETURNS AND EXCHANGES
You can return any unworn, unwashed item within 14 days of delivery, as long as it’s in its original condition with all labels attached and free of odours, stains, or damage. If the fit isn’t right, we’re happy to arrange a size exchange instead, subject to stock. Just contact us within the same 14 days. For change-of-mind returns, return shipping is paid by the customer, and original shipping costs are non-refundable. Once we’ve received and inspected your return, we’ll refund the item price to your original payment method, or offer store credit if you’d prefer it.
DAMAGED, FAULTY, OR INCORRECT ITEMS
If your order arrives damaged, has a manufacturing fault, or isn’t what you ordered, contact us within 14 days of delivery with your order number and clear photos of the issue. We’ll send a replacement or issue a full refund, including shipping, at no cost to you. Normal wear, washing against the care instructions, and minor variations in print or colour aren’t considered faults.
HOW TO START A RETURN
Send us a message through our contact form with your order number and the reason for your return. We’ll reply within 2-3 business days with the next steps and the return address. Please don’t send anything back before you hear from us, as unapproved returns may not be accepted. When you do ship the item, use a tracked service and keep your receipt, since we can’t take responsibility for parcels lost on their way back to us. Approved refunds are processed within 5-7 business days of us receiving your return, though your bank or card provider may take a few more days to show it.
FINAL SALE AND INTERNATIONAL ORDERS
Items marked as final sale, along with gift cards, can’t be returned or exchanged unless they arrive damaged or faulty. If you’re ordering from outside our home market, you’re responsible for any customs duties or import taxes, and these can’t be refunded if you return an item.